Privacy Policy

Effective Date: July 1, 2026

Lakos Automation (“Lakos Automation,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit lakosautomation.com, use our services, interact with our AI-powered tools, or otherwise communicate with us.

This Privacy Policy is intended primarily for Lakos Automation’s business-to-business services and covers our website, client onboarding processes, communications, and AI automation services.

Information We Collect

Lakos Automation may collect the following categories of personal information and related data:

• Information you provide directly, such as your name, email address, company name, project details, onboarding information, and other contact or account-related information.
• User input submitted to AI-powered tools or automation workflows, including prompts, messages, uploaded content, and related interaction data necessary to provide the service.
• Technical and usage information, such as IP address, browser type, device information, log data, timestamps, page interactions, service performance data, and other diagnostic or analytics information.
• Cookie and similar tracking information collected through analytics and website functionality tools.

Lakos Automation does not intentionally collect payment card information directly through its website at this time, and it does not intentionally collect sensitive personal information or special-category data as part of its standard services.

How We Collect Information

We collect information through several channels connected to our operations and services:

• Website forms and contact forms
• AI chat interfaces and chatbot interactions
• Client onboarding forms, proposals, project communications, and related service documentation
• Email communications
• Website analytics tools, cookies, and automated logging systems
• Third-party integrations and connected tools used to deliver automation services

Lakos Automation does not currently collect information through voice-agent systems as part of the scope of this policy.

How We Use Information

We use personal information and related service data for the following business and operational purposes:

• To provide, operate, maintain, and improve our AI automation services and website
• To onboard clients, manage accounts, respond to inquiries, and provide support or service communications
• To personalize workflows, service configurations, and client experiences
• To monitor usage, evaluate performance, troubleshoot issues, and improve reliability and usability
• To protect our systems, detect abuse, prevent unauthorized access, and maintain security
• To send service-related notices, updates, and administrative communications
• To send marketing communications only where a user or client has affirmatively opted in, with the ability to opt out at any time

Lakos Automation does not use client data for AI model training by default. Client data may only be used for model improvement, testing, or fine-tuning where the client has given explicit written opt-in consent or has otherwise expressly agreed in writing.

AI Data Handling

Client prompts, outputs, uploaded materials, and workflow data may be processed as necessary to deliver the requested service. We may retain limited AI interaction data for logging, debugging, abuse prevention, quality assurance, and security purposes for a limited period, consistent with our retention practices.

Lakos Automation does not use AI systems for fully automated decision-making that produces legal effects or similarly significant effects on individuals. AI outputs are intended to support business processes and automation services, not to replace legal, financial, medical, or other regulated professional judgment.

Cookies and Analytics

Lakos Automation uses cookies and similar technologies to support website functionality, understand usage patterns, improve the user experience, and measure site performance.

We may use analytics providers such as Google Analytics to collect information about website traffic, user behavior, device/browser interactions, and engagement with our content. Depending on your location, you may have the right to control certain cookie or analytics preferences through your browser settings or any cookie consent tools we make available.

Disclosure of Information

Lakos Automation may disclose or make information available to trusted third-party service providers that help us operate our business and deliver services.

Those categories currently include:

• Hosting and infrastructure providers, such as Vercel and Cloudflare
• Analytics providers, such as Google Analytics
• Communications providers, such as Google Workspace
• AI model and processing providers, such as OpenAI
• Automation and workflow platforms, such as n8n and Zapier

We may also disclose information where necessary to comply with applicable law, regulation, legal process, enforce agreements, protect our rights, investigate misuse, or respond to security incidents.

Data Retention

Lakos Automation retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law, contract, or legitimate business need.

Retention practices include:

• Account and contact data: while the relationship or account is active, and for up to 3 years after the last interaction
• AI interaction data, prompts, logs, and related workflow content: generally up to 90 days for logging, debugging, security, and quality assurance purposes
• Technical and security logs: generally up to 12 months
• Website analytics data: according to applicable vendor retention settings and defaults, typically around 14 months where Google Analytics or similar services are used

We may retain certain information for longer where necessary to comply with legal obligations, resolve disputes, enforce agreements, or maintain appropriate business records.

Your Rights and Choices

Depending on your location and the nature of your relationship with Lakos Automation, you may have privacy rights under applicable law. Lakos Automation supports the following rights, subject to legal, technical, and contractual limitations:

• The right to access personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of personal information, where applicable
• The right to object to or request restriction of certain processing activities, including certain marketing uses or AI training uses where applicable
• The right to opt out of marketing communications

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before fulfilling a request, and some requests may be limited by applicable law, client contracts, recordkeeping obligations, security needs, or other legitimate business requirements.

Security

Lakos Automation uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include encrypted transmission over TLS, encryption at rest through relevant providers where available, access controls and least-privilege permissions, backups and recovery planning, and logging and monitoring for security and troubleshooting. Where applicable, Lakos Automation may rely on vendor contracts and data processing terms with key service providers.

International Data Transfers

Lakos Automation is based in the United States, State of Florida, and may store or process information in the United States and other countries where its service providers are located.

Where required by law, Lakos Automation implements appropriate safeguards for cross-border transfers, such as data protection agreements and standard contractual clauses or similar contractual safeguards with service providers.

Children’s Privacy

Lakos Automation’s services are primarily intended for business users and are not directed to children. Lakos Automation does not knowingly collect personal information from children where doing so would violate applicable law.

If you believe a child has provided personal information inappropriately, please contact us so appropriate steps can be taken.

Third-Party Services

Our website and services may integrate with or rely on third-party platforms, tools, and services. Those third parties may have their own privacy practices, and Lakos Automation is not responsible for the privacy policies or content of third-party websites or services except as required by applicable law.

Users and clients should review the privacy practices of relevant vendors, especially where services involve hosting, analytics, cloud communications, or AI processing.

Changes to This Privacy Policy

Lakos Automation may update this Privacy Policy from time to time to reflect changes in business operations, technology, legal requirements, or service offerings.

Updated versions will be posted on our website with a revised effective date and may be communicated through other appropriate channels where required.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact:

Lakos Automation

6557 Winding Brook Way

Delray Beach, Florida 33484

United States

Email: [email protected]

Phone: (561) 809-7114